Service Policies

• Please remove all small items from the lawn before our crew arrives — toys, hoses, pet waste, and any other objects.
• Our crew is not responsible for broken items or property damage caused by objects left on the lawn.
• We are not liable for damage to exposed lines, cables, or other unprotected items.
• Clearing your yard beforehand helps us deliver the best possible service while minimizing risks.

Our team always strives to avoid blowing grass clippings into pools and water features. However, factors such as wind conditions and the proximity of grass areas to the water may result in some clippings entering the pool. While we take extra care, it is not always possible to keep pools 100% grass-free.

We appreciate your understanding as we work to balance quality service with environmental factors.

Our professional equipment allows us to mow in light to moderate rain without compromising quality. However, in cases of heavy, continuous rain or thunderstorms, we may need to reschedule your service:

• Unfinished lawns may be rescheduled for the following day or within a couple of days.
• Saturdays may also be used as a makeup day if necessary.
• We appreciate your patience as we prioritize both safety and quality under unpredictable weather conditions.

If you require additional services such as palm trimming, hedge trimming, or other tasks outside the standard service, please contact our office to request an estimate. Due to our tight routes:

• All extra work must be scheduled in advance.
• Crew members are not authorized to accept additional jobs without prior approval from the office.
• By scheduling special work through our office, we can ensure proper planning and efficient service delivery.

While we take the utmost care on your property, if any damage occurs:

• Notify us immediately — within 24 hours of the service — and provide photos for our review.
• We cannot honor repair requests for damages not promptly reported or that we were not given the opportunity to address.
• Your prompt communication helps us resolve issues efficiently and maintain the quality of our service.

We will assign a specific service day for your lawn. While we aim to maintain a consistent schedule, we cannot guarantee a specific time for service. Factors such as weather, traffic, or route changes may affect the timing or day of your service. In some cases, your service day may be adjusted to optimize our route.

We appreciate your flexibility and understanding as we work to provide reliable, high-quality service.