- Things to Keep in Mind -

- Gates and Pets
To ensure our crew can access your property and complete the scheduled work:

• If your property is in a gated community, please provide us with the gate code and update it promptly whenever it changes. If the gate does not open upon our arrival, our team will wait up to 5 minutes for access. If access is not granted within this time frame, the service will still be charged as scheduled.

• On your mowing day, please ensure all pets are kept indoors and gates are unlocked. While our crew takes great care to securely close all gates after service, we cannot be held responsible for lost or injured pets. If we are unable to mow the backyard due to pets being outside or locked gates, the full service charge will still apply.

By adhering to these guidelines, you help us ensure a smooth and efficient process for both your property and our team.

- Items in the Yard
To avoid potential issues during service:

• Please remove all small items from the lawn before our crew arrives. This includes toys, hoses, pet waste, and any other objects.

• Our crew is not responsible for broken items or property damage caused by objects left on the lawn.

• Additionally, we are not liable for damage to exposed lines, cables, or other unprotected items.

• Clearing your yard beforehand helps us deliver the best possible service while minimizing risks.

- Pools
Our team always strives to avoid blowing grass clippings into pools. However, factors such as wind conditions and the proximity of grass areas to the water may result in some clippings entering the pool. While we take extra care, it is not always possible to keep pools 100% grass-free.

We appreciate your understanding as we work to balance quality service with environmental factors.

- Rain Delays and Holidays
Our professional equipment allows us to mow in light to moderate rain without compromising quality. However, in cases of heavy, continuous rain or thunderstorms, we may need to reschedule your service. If this occurs:

• Unfinished lawns may be rescheduled for the following day or within a couple of days.

• Saturdays may also be used as a make-up day if necessary.

We appreciate your patience as we prioritize both safety and quality under unpredictable weather conditions.

- Special Work Requests
If you require additional services, such as palm trimming, hedge trimming, or other tasks, please contact our office to request an estimate and schedule availability. Due to our tight routes:

• All extra work must be scheduled in advance.

• Crew members are not authorized to accept additional jobs without prior approval from the office.

• By scheduling special work through our office, we can ensure proper planning and efficient service.

- Damage
While we take the utmost care on your property, if any damage occurs:

• Notify us immediately—within 24 hours of the service—and provide photos for our review.

• We cannot honor repair requests for damages that are not promptly reported or that we were not given the opportunity to address.

• Your prompt communication helps us resolve issues efficiently and maintain the quality of our service.

- Service Issues
Your satisfaction is our priority. If you have concerns, complaints, or special requests, please don’t hesitate to contact us. We are committed to addressing any issues and ensuring that you are happy with our work.

- Day of Service
We will assign a specific service day for your lawn. While we aim to maintain a consistent schedule, we cannot guarantee a specific time for service. Factors such as weather, traffic, or route changes may affect the timing or day of your service. In some cases, your service day may be adjusted to optimize our route.

We appreciate your flexibility and understanding as we work to provide reliable, high-quality service.

©GVJICONLLC - 2025. All rights reserved.