Gates and Pets
To ensure timely and efficient service:
If your property is located within a gated community, you must provide a valid gate code and keep it updated at all times. Our crew will wait a maximum of 5 minutes for access. If entry is not granted within this timeframe, the service will be skipped and the full service charge will still apply.
On service day, all pets must be secured indoors and all gates must be accessible. While our crew makes a reasonable effort to close gates properly, we are not responsible for lost, escaped, or injured pets under any circumstances.
If access to any area is restricted due to pets or locked gates, the full service charge will still apply.
Items in the Yard
To prevent damage and ensure safe operation:
All items must be removed from the lawn prior to service, including toys, hoses, decorations, pet waste, and any loose objects.
We are not responsible for any damage to items left in the service area.
We are not liable for damage to any exposed, hidden, or improperly installed irrigation lines, cables, wiring, or similar fixtures.
It is the client’s responsibility to clearly mark or disclose any vulnerable or non-visible hazards.
Pools
Our crew takes reasonable care to direct debris away from pool areas. However, due to wind, property conditions, and proximity of grass to the pool:
We do not guarantee that pools will remain completely free of grass clippings or debris.
By using our services, you acknowledge and accept this condition.
Weather, Rain Delays, and Scheduling
Our service schedule is subject to weather conditions and operational needs.
We may operate in light to moderate rain.
In cases of severe weather, service may be delayed or rescheduled at our discretion.
Rescheduling may occur within the following days, including weekends when necessary.
We do not guarantee a specific service time or exact service day.
Special Work Requests
Additional services (such as trimming, cleanup, or installations) must be requested through management.
All extra work must be approved and scheduled in advance.
Crew members are not authorized to provide quotes or accept additional work directly.
Damage Policy
Any claims of damage must be reported within 24 hours of service and must include photos.
Failure to report within this timeframe will be considered acceptance of the completed service.
We reserve the right to inspect and determine responsibility before any repair or compensation is considered.
We are not responsible for pre-existing damage or conditions outside of our control.
Service Limitations and Liability
By scheduling or using our services, you agree to the following:
Lawn care involves inherent risks, including debris movement and environmental conditions.
We are not liable for incidental or indirect damages resulting from normal service operations.
Any liability, if applicable, is limited to the cost of the service provided.
Service Issues
If you have any concerns, you must notify us promptly so we have the opportunity to address the issue.
Failure to provide timely notice may limit our ability to resolve the matter.
Day of Service
We assign a general service day, but exact arrival times are not guaranteed.
Routes may change due to weather, efficiency, or operational needs.
By scheduling service, you agree to reasonable schedule adjustments when necessary.
